Business and Office Administration

This module introduces you to the role of the receptionist and secretary within a business. You will learn about creating business documents (faxes, memos, reports) & keeping an easily referenceable record and filing system.


This course forms part of the in the ICB Office Administration Programme. It covers various functions of the secretary and receptionist including telephone, mail, correspondence, records and security competencies. The Administrator is central to the effective functioning of any office. This role can sometimes be specialised depending on the type of office environment, but despite this specialisation there are general administrative functions common to all offices.


Institute of Certified Bookkeepers as a Quality Assurance Partner of the QCTO


• The role and function of the secretary
• Creating evidence and maintaining confidentiality
• Handling mail
• The role of the receptionist
• Record management systems
• Written communication for business
• Security measures in a range of situations


This course is assessed by the ICB by means of a Portfolio of Evidence where you are required to complete Activities (assignments) and Evaluations (tests) and then complete a final written summative assessment (exam). Please be sure to verify that you have been registered for your assessment.


This course is a short course as part of a national qualification. Once you have completed this course and the remainder of the level you will receive a national certificate.