Business and Office Administration 2

This course forms part of the ICB Office Administration Programme. Your office manager is probably the most important person at your company. They keep the place working sensibly, enabling everyone else to do their own job. The office manager provides that vital bridge between you and your staff, often coping with Human resource duties, as well as accounts and general office maintenance or servicing. They may even double as your PA in smaller organisations. So whether it‘s general office upkeep you want or something more all-encompassing, your office manager is key to a co-ordinated workplace.


Institute of Certified Bookkeepers as a Quality Assurance Partner of the QCTO

• Office equipment and ergonomics
• Filing systems and records management
• Reception duties
• Dealing with customer queries
• Travel and events management
• How to manage yourself in the workplace
• Banking, cash control and the business information manual


This course is assessed by the ICB by means of a Portfolio of Evidence where you are required to complete Activities (assignments) and Evaluations (tests) and then complete a final written summative assessment (exam). Please be sure to verify that you have been registered for your assessment.


This course is a short course as part of a national qualification. Once you have completed this course and the remainder of the level you will receive a national certificate.